Telecom giant Vodafone Idea will now be presenting a voice-based contactless recharge alternative feature for all Vodafone and Idea prepaid customers that can be utilized at retail outlets. Despite the fact that the organization offers to recharge alternative to prepaid clients through respective Vodafone and Idea applications, numerous clients despite everything depend on retailers for recharging their prepaid portable number. With the voice-based recharge option available, the organization is seeing different approaches to curb the spread of novel coronavirus.
The voice-based contactless recharge alternative works by means of Vodafone Idea’s Smart Connect retailer application that retailers use to recharge the Vodafone and Idea accounts.
“As a customer-oriented telecom operator, it is our constant endeavor to come up with products and services relevant to the times and keep our customers connected at all times. In line with our Digital-first approach, we are digitizing our processes to offer convenient and efficient services to our nearly 300 million customers. The industry-first, voice-based contactless Recharge enables recharges without touch and is extremely relevant in these times when maintaining social distancing is the need of the hour to stay safe,” Ambrish Jain, Chief Operating Officer, Vodafone Idea announced in a statement.
Retail shops in orange and green zones have now continued their service in the nation. Vodafone has caused the keen to interface application in all the retail stores and Vodafone Idea stores. When you talk your number, the gadget will enlist your number, and the recharge procedure will happen how it used to.
“As retail outlets in various Orange and Green zones across the country start to open, Vodafone Idea is ensuring complete implementation of social distancing protocol at its stores,” Vodafone Idea said in a statement.
“To facilitate contactless recharges, Smart Connect is now enabled with voice-based recharge feature and is available at all Vodafone Idea’s stores and multi-branded stores,” they added.
At present, the voice-based system can just acknowledge orders in English and Hindi however in the coming days, it will start taking orders in various languages, the turn out can occur in a phased way.
Since the time the lockdown was announced, Vodafone had presented some extremely valuable information plans for its subscribers. It recently declared the second set of the double fold data plan, that bends over the information of a current prepaid plan at no additional expense.